Based out of Houston, TX, Audio Video Designers is a system integration company specializing in high quality custom electronic design and installation of high end audio/video and home automation systems for the residential and commercial market. They operate their business on a philosophy that revolves around products that are fun and simple to use for a customer, yet high-quality and well designed. Audio Video Designers design and wire systems to control lights, drapes, air conditioning, security, sprinkler systems, gate and door access, as well as home entertainment systems. While residential is their primary market, Audio Video Designers has also designed and installed large scale, high-quality Church AV Systems.
Audio Video Designers was seeking a solution to assist them to create higher quality proposals and to streamline their business processes. Founder of Audio Video Designers, Doc Greene, first heard about D-Tools at a CEDIA show. He sat in on a free D-Tools seminar and it sparked his interest in the software. He had looked at other options, but felt D-Tools was the best fit for his company. “At the time, I was drowning in lost estimates because I just didn’t have the time to develop a quality proposal. After I saw D-Tools’ presentation, I knew it was far superior to the alternative options I had looked into, and it was going to change our business,” Green said. He soon adopted DTools version 2.1 into his business and has been an avid user ever since.
* Designs were hand-drawn and very time consuming
* Method for creating quality Schematics
* More efficient tracking
* Decrease Time and Costs per project
* Manage time more efficiently
* Reduced costs per year
* Developed more professional full color Proposals
* Increased revenue per project
* Reduced time on each proposal
The number one challenge for Audio Video Designers was the length of time it took to design each system and second biggest challenge was having a way to create quality and professional schematics. Every schematic was hand-drawn on a drafting table, which took 3-4 hours. Now they do the drawings in D-Tools, which only takes 20 minutes, and the quality is much more professional.
For every client (big or small systems), Audio Video Designers creates a rack view, schematic, and a front view of the system. They can now create high quality schematics and print out professional looking proposals in full color with a plotter printer, which Greene says increased their company credibility. “We create high quality schematics with jpeg icons, so the customer knows exactly what they are getting. That helps manage our customers’ expectations, and when that is met, it builds our credibility,” said Greene.
His professional proposals also help to win Audio Video Designers more bids. “We show up with the big guns; 36 x 42 inch full color drawings, and our customers are impressed right from the beginning. In fact, one customer told me that out of 5 companies, we were the most professional, so he chose us,” said Greene. Greene also noted that nine times out of ten, he is the highest bid, but because D-Tools gives the customers perceived quality right from the beginning stages, he wins the jobs despite the high price.
Audio Video Designers have experienced a 25% increase in revenues subsequent to their incorporation of D-Tools software. “We show up to high profile jobs with superior documentation and designs, so our customers have a full color design before even seeing the system, which lands us the job. This method has proved to minimize our losses and increase our revenue,” said Greene.
Audio Video Designers is also reducing costs by $10,000 a year in loss reduction, because they are tracking all aspects of a job more efficiently and not overlooking any materials. D-Tools has helped decrease their losses as much a year to actually pay for the software. In addition, time has also been reduced immensely. Greene notes that typically on a $20,000 1 room system, D-Tools saves him 8-10 hours of labor time. Additionally, D-Tools SI also saves Audio Video Designers employees time on task by 10% through its ease of use and ability to share information on any given project.
“D-Tools saves us money now and we believe will continue to reduce our costs in the future because a technician can take a look at the documentation, fix or alter it, and know exactly where to look for future alterations. One technician can receive a schematic and not have to do the engineering on the fly, because the best method has already been decided,” said Greene.
Also, Audio Video Designer’s customer satisfaction has been increased by 25%. They are more satisfied because they know exactly what they are going to get from the high quality and detailed proposals that they receive from Audio Video Designers. Expectations are met and happy customers are the result.
Audio Video Designers continue to use D-Tools and find new ways to master the DTools software to get the most out of it. They have utilized D-Tools Tech Support often over the past year which has been a great experience for Greene. “The support at DTools is great. They are very responsive and are always coming up with great solutions to hard projects,” said Greene. For the first time this year, Audio Video Designers are fully utilizing all aspect of D-Tools, which will continue to contribute to the success of this growing company.
“D-Tools is the best game in town. It gives us that “Wow-Factor” that impresses and wins our customers. I would also encourage all manufacturers to become partners with D-Tools, because it saves integrators time and allows manufacturers pick up customers. D-Tools offers a win-win situation for everyone.”